Introduction

This Privacy Policy explains how Mercor Fire Protection UK Ltd collects, uses, and safeguards the personal data you provide when interacting with our website, www.Mercor-UK.co.uk. By using our site, you consent to the practices detailed in this policy. We take your privacy seriously and are committed to protecting your personal information.

Cookies

Our website uses cookies to enhance your browsing experience and to distinguish you from other users. Cookies enable us to improve the functionality of the site and provide tailored services. For more information on the cookies we use and how we use them, please refer to our Cookie Policy.

Why We Collect Your Data

We collect your personal data for a variety of reasons:

To Fulfill Contracts: When you purchase a product, we need your details to process the order, such as your delivery address to ship the item.
Legal Obligations: We are legally required to retain certain data, such as transaction records for tax purposes.
Legitimate Interests: Some data is collected to support legitimate business functions, such as enhancing customer experience, soliciting feedback to improve our services, and managing marketing communications.

We do not store credit card information, nor do we share your personal details with third parties.

How We Use Your Personal Data

We process the data you provide in several ways, including:

Contact Information: Such as your name, email, address, and other details provided when you open an account or make a purchase.
Transaction Data: Information related to your purchases, including product details, payment information (not stored), and order history.
Communications: When you contact us via email, social media, or phone, we retain your contact information and message details to provide support and improve our services.

We use this data to:

Process and fulfil orders.
Manage services and accounts.
Ensure fraud prevention.
Offer customer support and process refunds.
Conduct customer satisfaction surveys via third parties.

Website Usage Data

When you visit our website, we collect technical information such as:

IP Address and Browser Data: Information about your browser, operating system, and platform.
Visit Details: Pages viewed, products searched, site navigation, and time spent on each page.
Interactions: Clicking links, page response times, and download errors.

We use this information to:

Enhance website performance and ensure its security.
Deliver a personalised browsing experience.
Provide relevant marketing content and product recommendations.

Third-Party Data

We may collect information from third-party services, including:

Payment Processors: To facilitate payments or issue refunds.
Analytics Providers: To analyse how users engage with our website.
Credit Reference Agencies: To verify your identity and prevent fraud.

We ensure that all third-party partners comply with data protection regulations.

Trade Customer Data

For our trade customers and suppliers, we may collect and store:

Business Contact Information: Name, email, company details, and any correspondence with us.
Marketing Communications: We may send updates or marketing materials we believe are relevant to your business needs.

Sharing Your Personal Data

To provide certain services, we may need to share your personal data with trusted partners such as:

Service Providers: IT support, marketing services, delivery companies, and payment processors.
Analytics and Search Engine Providers: To improve and optimize our site.
Credit Agencies: For credit score assessments.

We may also share your data if legally required, such as for fraud prevention, tax compliance, or protecting the rights of our customers and business.

Data Security

Your personal data is stored on secure servers. Payment transactions are encrypted using SSL technology. It is your responsibility to keep your account password secure and confidential.

While we strive to protect your personal information during transmission, we cannot guarantee its security once transmitted to our site. You transmit data at your own risk, but we have stringent security procedures to prevent unauthorized access.

International Data Transfers

To fulfill orders or provide services, it may be necessary to transfer your data outside the European Economic Area (EEA). We ensure that any international transfers comply with GDPR regulations through the use of approved data protection measures.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example, UK tax laws require us to store your basic transaction details for at least six years. After this period, the data will be securely destroyed.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified via email. Please revisit this page regularly to stay informed of any updates.

Your Rights

You have the following rights regarding your personal data:

Access Your Data: Request information about how your data is being used and access the personal data we hold.
Update Data: Request corrections to any inaccurate or outdated personal information.
Withdraw Consent: Opt out of marketing communications or request that we stop processing your data.
Delete Data: Request the deletion of your personal data, where applicable.
Restrict Data Processing: Request limitations on how we use your data.
Data Portability: Request the transfer of your personal data to another company.

To exercise these rights, please contact us at support@gatemotors.co.uk. We may ask for verification of your identity before proceeding with any requests to ensure confidentiality.

Please note that some rights may not apply in specific circumstances, such as when legal obligations require us to retain certain data.

Third-Party Websites

Our website may contain links to external websites, including partners and affiliates. These third-party sites have their own privacy policies, and we do not assume any responsibility or liability for their practices. Please review their policies before submitting any personal information.

Children’s Data

Our website is not intended for users under the age of 16. If we discover that we hold data belonging to someone under 16, we will delete it promptly.

Complaints

If you believe we are mishandling your personal data, or if you are dissatisfied with our response to a data request, you can file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk. If you are located outside the UK, you can lodge a complaint with your local data protection regulator.

Contact Us

For any questions, comments, or requests regarding this Privacy Policy, please contact us via email at enquiries@mercor-uk.co.uk.

Cookie Policy

What are Cookies?

Cookies are small files stored on your computer that help websites remember certain information about you, such as your email address for faster login. By accepting cookies, you enable personalized features on our website. You can manage cookie settings in your browser to prevent cookies from being stored without your consent.

Why We Use Cookies

To enhance your experience on Mercor-UK.co.uk, cookies help us remember your preferences and allow us to offer personalized services. We do not store sensitive personal information in cookies, but they help us associate your actions with your account once logged in.

For any inquiries regarding our Privacy or Cookie Policy, you can contact us at enquiries@mercor-uk.co.uk.